Information and advice

Terms & Conditions

Returns/Exchange

- Our Guarantee

We are happy to exchange or refund for any unsuitable item however we do insist that returns are carefully packed, with no tags or labels removed, in original packaging and condition, and returned to us within 14 days of receipt.

We reserve the right to refuse to accept any returns that do not conform to these conditions.

Personal Care products cannot be returned unless faulty.

Any item found to be faulty must be returned within 6 months of receipt.

Items that have been altered or mended cannot be considered for return.

Cotton Comfort cannot accept liability for failure to comply with specific care instructions shown in our catalogue or on our website.

You are responsible for any returned goods until they reach our warehouse so please consider using the Recorded Delivery service or obtain a free Proof of Posting certificate.


 

Ordering by Post

For your protection we believe it is not secure to send your credit card details by post when ordering, especially if you are asked to include your security code.

You may -

 

INTERNET www.eczemaclothing.com


 

Phone 0844 245 1168

Order lines open


 

Prices

Prices, VAT & postal charges are subject to change without notice, updates will be shown on our website

 

Size Guides

Size Chart - Children

The age guide is intended for approximate age only - the height is the most important measurement.

 

 

Before ordering we suggest that you measure the height of your child - from the top of the head to heel measurement.

 

All our children are differently sized so we size our clothes on height alone.

Our clothes are generously sized with plenty of room to grow so please buy true to size.

Each size should fit until the child is ready for the next size up, therefore there is 10cms (4 inches) growth in each size so,

for example, a size 90 will fit until the child is ready for size 100.

If your child is measuring 92/94 then still buy the size 90 as the size 100 in turn will fit up to a 110 and would be huge on a 92/94 size.

The most common reason for return of clothing is because it is too big.

 

 

The most frequent customer queries are listed below with my answers. We would welcome your contribution to this page - send your tips by email to enquiries@eczemaclothing.com

Q Ingredients used in Eczema remedies that are known allergens to avoid

Cotton Comfort response:

 

Q Latex Awareness?

Cotton Comfort response:

'Latex (NRL)is a naturally occuring rubber, increasingly being used in 'natural' mattresses.
It is also used in rubber bands, balloons and rubber gloves. Be aware that Latex sensitivity can develop with long term exposure to latex proteins which can trigger an allergic reaction in people prone to allergies and eczema. Most of the associated problems are skin related as well as nasal congestion and itchy eyes, nose and throat.'
Coir (coconut husk) is also being used in some mattresses, be aware that latex is generally used to bind the coir together.

 

Q The right fit?  Big & Baggy or a closer fit

My child needs the eczema nightwear - how should I choose the right fit?

Cotton Comfort response:

Your child will not be more comfortable if the garment is too big. Sensitive skin and areas of eczema benefit from being covered and kept at a constant temperature. If the garment is loose then the fabric will move over the skin during movement and any rough areas of eczema will catch on the fabric and cause discomfort. Wearing clothing that is too big creates folds in the fabric that then make some areas hotter (and itchier) than others as well as being uncomfortable to sit or lie on. The fit should allow unhindered movement and be fairly close fitting without being tight. Beware of skin on skin contact within the garment, especially under the arms if the raglan is loose or between the legs if the gusset is too low The inside of our nightwear is soft and smooth to ensure maximum comfort

 

Q Labels

My child has an itchy reaction to synthetic labels inside the neck can you help?

Our eczema nightwear, underwear and schoolwear all have tear off labels on the outside of the garment that can be completely removed

 

Q Shrinkage

Does Cotton Comfort clothing shrink in the wash?

Cotton Comfort response

We only use the finest long fibre cotton which does not shrink even when boiled. Tumble dry cool only, a hot dryer will reduce the size of the garment, however because of the quality of the cotton we use you can regain the original size by rewashing and reshaping whilst damp

 

Q Caring for your sleepwear

How shall I best care for my eczema nightwear so it lasts as long as possible?

Cotton Comfort response

If you are using the medications/oils/creams associated with the treatment of eczema it is important that you wash nightwear after each wearing at the hottest setting on your washing machine. A wash that is too cool or too infrequent will result in a build up of creams and allergen on the cotton fibres which will weakrn the fabric causing an uncomfortable bitty appearance, destroy any elastic and shorten the life of the garment. For most efficient cleaning always wash your clothing inside out. Keep finger and toe nails as short as possible. Do not use fabric conditioner, as well as a risk of an allergic reaction, fabric conditioners coat the cotton fibres, reducing the level of breathability and absorbancy

 

Q How long will it last

How long can I expect my eczema nightwear to last?

Cotton Comfort response

All Cotton Comfort garments are designed to last until the child is ready for the next size up - after 10cms growth, usually after approx. 12 months or so. The additional wear and tear and frequent laundering necessary for a child with eczema can reduce the life of a garment, dependant on the severity and medication used, by between 20% and 50%. We base this assumption on a rotation of at least 3 (preferably 4/5) night time outfits

 

Q My child is very hot

Will my child be too hot in your eczema nightwear?

Cotton Comfort response

Children with eczema need to be kept as cool as possible - extra heat produces extra itching. Our eczema nightwear is of a mid weight cotton - any lighter and the child would be able to cause damage from scratching and any heavier would be too warm. We do not recommend the use of duvets with our nightwear as the child will be too hot. It is usually sufficient to cover the child with a cotton sheet and maybe a light cotton blanket

 

Q Nightdresses for girls

My daughter would like to wear a pretty nightdress - why don't you sell them?

Cotton Comfort response

By law all cotton nightdresses for children must be dipped in flameproofing chemicals, which often contain formeldehyde.Children with eczema or broken skin should not be exposed to these chemicals which can cause an allergic reaction. In addition, the fumes given off can precipitate a bad reaction in children with asthma. Cotton Comfort does not sell any clothes with chemical finishes. Be aware of different regulations in other countries, for example, all pyjamas made in the US have also, by law to be flameproofed

 

Q Chemical finishes

Are there any other chemical finishes that I should avoid?

Cotton Comfort response

Yes - be wary of clothing or bedding with labels such as easy care finish stain resistant non iron crease resistant and last but certainly not least Teflon coated - all may cause additional skin irritation for those with eczema

 

Q Tie on mittens

Do you sell mittens to tie on? Like baby scratch mittens?

Cotton Comfort response

No - we do not. Eczema most commonly develops between the ages of 6 months and 2 years, at a time when vital hand/eye co-ordination skills are developing. Any constriction of the wrists and fingers severely restricts natural movement, delaying normal development of the childs fine motor skills. Thankfully tie-on mittens are no longer recommended by Dermatologists and nursing staff who recognise the damage that can be done by this uncomfortable practice. Tying mittens on to sore wrists and hands will squash the fingers, making them hotter and itchier causing additional distress and discomfort to the child. Any tie becomes narrow at the knot, causing pain when pulled against a sore wrist. In addition the knot will be used to scratch against to cause damage to the face neck and ears. Sore little fingers need room to move to facilitate the healing process. Using a Cotton Comfort Comfymitt T with integral mittens allows unrestricted movement of the wrist and fingers whilst protecting damaged skin and turning a scratch into a protected rub

Cotton Comfort tip

If you have difficulty containing your child in the nightwear consider cutting down a sleeveless and popping it over the top. Otherwise, try cutting a buttoned cuff from an old shirt, adjust the button so it fits without being tight and button that over the top to prevent the hands being drawn inside to scratch

Cotton Comfort tip

Keep nightwear, bedtime toy and spare pillowcase in a bag in the fridge to be cooling/soothing at bedtime

Cotton Comfort tip

Try to avoid bathing your child before bedtime as the temperature change can make the skin more itchy - consider bathing your child in the morning

Customer tip

If your child has pollen allergies then be careful when drying washing outside, especially if it is windy as pollen can be blown over the clothing

Customer tip

Do not hang mobiles above your child's cot/bed - they gather dust which then falls on your sleeping child when the mobile moves around

 

Cotton Comfort response

Cotton Comfort © 2014